Contact file
Contact routes: this desk for facts, the seller for orders and refunds
We fix facts and explain paperwork; the seller handles parcels and money. The table below sends each kind of question to the place that can actually answer it.
Two different desks, two different jobs
There are two places you might write to, and picking the right one saves you days. Breathizent Buyer Concierge is an independent guide. We can correct a fact on this site, explain a line of the label or a clause of the refund policy, and update a page when the seller changes something. We cannot see your order, change it, ship it, refund it or answer for the seller.
Everything about your money and your parcel belongs to the seller's support team. Breathizen orders are paid on a BuyGoods checkout, and the seller's published routes are below.
| You want to | Write to | Route |
|---|---|---|
| Ask for a refund or return address | Seller | [email protected] |
| Check a delivery or cancel an order | Seller | +1 (507) 448-8190 and email |
| Report a faulty or damaged bottle | Seller, quoting the label distributor | GEX Corp, +1 323-372-9581 |
| Correct a fact on this site | This desk | [email protected] |
| Send a newer label photo or policy screenshot | This desk | [email protected] |
What makes a correction useful
The most helpful messages point to a specific sentence on this site and a specific source that contradicts it: a dated screenshot of the seller's page, a photo of a bottle panel with the lot code visible, or a link to a study record. We re-check the claim against the seller's live pages, fix the page if we were wrong, and change the date at the top so you can see when it moved.
We read every message. Replies usually take a few business days. We do not answer medical questions about your own situation; those belong with a pharmacist or clinician who knows your history, and the safety page lists the situations where that conversation matters most.
Messages we will redirect rather than answer
- Order status, tracking numbers and delivery problems: only the seller can see your order.
- Refund approvals, partial refunds and return labels: the returns team decides these, not us.
- Whether Breathizen is right for your lungs, your medicines or your pregnancy: ask a pharmacist or your clinician.
- Requests to remove critical findings in exchange for anything: corrections are made on evidence only.
If you are unsure which side a question belongs to, send it to us anyway. We will tell you where it should go and, where it helps, point you to the exact page or email template.
What happens to your email
We keep correspondence only as long as we need it to reply and to document a correction. We do not add you to a mailing list, sell addresses or forward your message to the seller unless you ask us to. Details are in the privacy notice. If your question is about a refund, the customer service map includes an email template that the seller's returns team asks for.