Breathizen refund policy: four versions of 60 days, and one plan that satisfies them all

Four versions of one guarantee

The seller promises 60 days in every place it mentions a refund, and that part is consistent. What changes from page to page is when the 60 days begin, what you must do, and how quickly the money comes back. Here they are side by side, quoted or closely paraphrased from each page.

One more detail shows how these pages are assembled: the returns page text refers to products purchased on upgradeyourorder.com, a domain name that is neither the Breathizen site nor the returns site. That suggests one policy template serves several products. It does not make the policy invalid, but it is another reason to rely on what you can prove, not on a single sentence.

Our conservative reading: a day 30 to day 46 window

When documents disagree, plan for the strictest combination of them. Two of the four versions count from the order or purchase date, which is earlier than delivery, so that is the date to use. The homepage adds that a refund applies after at least 30 days of use. And the returns page wants the bottles physically back, which takes postal time.

Put those together and the safe request window runs from about day 30, when you have met the 30-day use condition, to day 46, when you should have posted the parcel, leaving two weeks for transit and processing inside the 60 days. Sixteen days is not long. Put both dates in your calendar on the day you order; the deadline calculator on our home page does the arithmetic for you.

The refund in seven steps

1. On the order day, write down the date, save the confirmation email, and note the order number and the pack you bought.
2. When the parcel arrives, keep the outer box, every bottle and the packing slip together in one place. Record the lot number.
3. From day 1, use the spray as directed and keep a short daily log, so your decision rests on numbers.
4. Between day 30 and day 40, decide. If you want your money back, email [email protected] with "Refund Request" in the subject line.
5. Pack every bottle, full, part-used or empty, with the packing slip and a note giving your full name, email address and order number.
6. By day 46, post it to 11870 62nd St N, Largo, FL 33773 with tracking. Keep the receipt and the tracking number; the postage is your cost.
7. Follow up by replying to your own email thread if no confirmation arrives within ten days of delivery, and quote the tracking number.

A jammed pump is a replacement case first

The complaint independent reviewers raise most often is not about the formula at all. On a Trustpilot profile with 21 Breathizen reviews, read on November 8, 2026, several buyers describe pump sprayers that clog or jam after a few presses. One reviewer later updated their review to say the company acknowledged a defective batch of bottles, sent six tested replacements and restarted the guarantee from the date the replacements shipped. Others describe trouble getting a refund after returning bottles.

1. Test every pump on the day the parcel arrives, four presses each into a 1/8 teaspoon measure.
2. If one jams, try a warm-water rinse of the nozzle and prime it again.
3. If it still fails, photograph or film it with the lot number visible.
4. Email [email protected] the same day, with your order number and the photo, asking for a replacement or a refund. Keep the dated email; it proves you reported the fault inside the window.
5. If replacements are offered, ask the seller to confirm in writing whether your 60 days restart from the replacement ship date.

A fault reported in writing on day one is much harder to dismiss than a refund request on day 59. If you measure the serving another way while you wait, keep to 0.60 mL, about an eighth of a teaspoon, once a day.

How much comes back, pack by pack

None of the four versions says whether the original $9.99 shipping on a two-bottle order is refunded, and none mentions add-ons bought on the post-purchase page, such as the priority and insured shipping upgrade. The table shows both outcomes. Return postage is a cost you carry in every case; it depends on your carrier and the weight of the parcel, so we show it as R rather than inventing a figure.

Two practical consequences follow. A refund on a six-bottle kit is worth the most, and it also requires the largest parcel, so weigh the box on a kitchen scale before choosing a service. And because every bottle must go back, a refund on a large pack is only possible if you have not given bottles away or thrown empties out.

A refund email you can copy

Send it from the email address you used to order, so the seller can match it. Keep the reply, and forward the tracking number into the same thread when you post the parcel. One thread with everything in it is your whole case if anything goes wrong.

If the refund does not arrive

This is not a theoretical step. Several Trustpilot reviewers describe difficulty getting refunds after returning bottles, one reports an extra order added without consent and says the charge is under dispute, and the company had not replied to the negative reviews when we read them. Plan the paper trail as if you will need it.

Start with patience and paperwork: allow the processing time the seller states, then reply in your original thread with the tracking proof showing the parcel was delivered. Phone the support number on the contact page, +1 (507) 448-8190, and note the date, time and what you were told.

If that fails, contact your card issuer. For billing errors on credit cards, federal law generally gives you 60 days from the statement date to dispute in writing, and issuers have their own rules for debit cards, so do not wait. Send them your email thread and the tracking receipt. Be aware that the seller's terms route disputes with the company itself to arbitration in Barbados and rule out class actions, which is one more reason to keep the card route open. If you believe you were misled, you can also report it to the Federal Trade Commission^[1].

What the guarantee does and does not cover

The guarantee is a store promise about your money. It says nothing about how the spray will work for you, and it does not turn advertising claims into tested facts^{[2, 3]}. It covers orders placed with the seller; a bottle bought from a marketplace reseller is outside it. And it only works if you act inside the window, which is why the most useful part of this page is the calendar entry you make on the day you order.

Supplements are not reviewed by the FDA before sale^[4], so a fair personal trial backed by a refund you can actually collect is a reasonable way to test one^[5]. The price page helps you choose a pack you would be comfortable returning, and the contact map lists every channel the seller publishes.

Refund questions, answered first